In accordance with article L 121-16 of the Consumer Code, the Customer has 14 days, starting from the delivery day of the order , to return the delivered article for exchange or reimbursement, at his /her own expense.
For credit or reimbursement to be granted, the returned articles must be complete and in perfect condition for resale, including the packaging. The books and sewing patterns must be returned in their original packaging film.
Customer Services can be contacted either by post at the following address:
- dp studio, 20 rue Clément Marot, 75009 PARIS
- or by e-mail via the contact form: le formulaire de contact
The right to withdraw does not apply for digital products downloaded directly from the Internet site, once the Customer has paid for his/her order and access to a pdf file has been given.